IMPORTANT – PLEASE READ CAREFULLY
This Cardholder Agreement contains an Arbitration Clause requiring all claims to be resolved by way of binding arbitration.
Terms and Conditions
This Cardholder Agreement (“Agreement”) sets forth the terms and conditions under which the Friday by DailyPay™ Visa® Prepaid Card (“Card”) has been issued to you by The Bancorp Bank, N.A. (“Issuer”), Member of the Federal Deposit Insurance Corporation (“FDIC”). By accepting and using the Card, you agree to be bound by the terms and conditions contained in this Agreement. “Card Account” means the records we maintain to account for the value of claims associated with the Card. “You” and “your” mean the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement. “We,” “us,” and “our” mean the Issuer, our successors, affiliates, or assignees, and as applicable, the Program Manager. “Program Manager” means DailyPay, Inc., the entity providing certain services for sponsoring and/or managing the Card program on our behalf. You acknowledge and agree that the value available in the Card Account is limited to the funds that have been loaded onto the Card Account. You agree to sign the back of the Card immediately upon receipt. The expiration date of the Card is identified on the back of your Card. The Card is a prepaid card. The Card is not connected in any way to any other account. The Card is not a credit card. The Card is not for resale. You will not receive any interest on your funds in the Card Account. The funds in the Card are FDIC insurance eligible, subject to applicable limitations and restrictions of such insurance. The Card will remain the property of the Issuer and must be surrendered upon demand. The Card is nontransferable, and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. The Card is not designed for business use, and we may close your Card if we determine that it is being used for business purposes. We may refuse to process any transaction that we believe may violate the terms of this Agreement.
Write down your Card number and the customer service phone number provided in this Agreement on a separate piece of paper in case your Card is lost, stolen, or destroyed. Keep the paper in a safe place. Please read this Agreement carefully and keep it for future reference.
For customer service or additional information regarding your Card, please contact customer service at the address or phone number below
Friday by DailyPay, P.O. Box 71402, Salt Lake City, UT 84171
(833) 998-2449 (toll-free in the U.S.)
(801) 559-3868 (international, toll applies)
You can also find the customer service contact information by visiting friday.dailypay.com or by logging into the Friday by DailyPay mobile application (“Mobile App”).
Customer Service agents are available to answer your calls:
Monday through Friday, 7:00 a.m. to 1:00 a.m. ET (holidays excluded).
Saturday and Sunday, 8:00 a.m. to 8:00 p.m. ET (holidays excluded).
Our business days are Monday through Friday, excluding federal holidays, even if we are open. Any references to “days” found in this Agreement are calendar days unless indicated otherwise. From time to time, we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.
Activating and Registering your Card
When you open a Card Account, we will register your account and verify your identity. We will ask you for identifying information about yourself (including your full name, address, date of birth, and Social Security Number), so that we can verify your identity. We will not open the Card Account if we are unable to register your account or verify your identity.
Important Information About Procedures For Opening A New Card Account: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.
Virtual Card: Once you are successfully enrolled, a virtual Card will be issued to you in the Mobile App and be activated. You may use the virtual Card to make transactions where physical card is not required (including, for example, making purchases online or using a digital wallet). Your use of the virtual Card is subject to the same terms and conditions in this Agreement as a physical Card. You may also begin receiving funds into your Card Account once the virtual Card is issued by using the Card Account information. Your physical Card will be mailed to you. Unless otherwise specified, any reference of “Card” in this Agreement refers to both the virtual Card and the physical Card.
You must activate your Card before it can be used. To do so, please visit our Mobile App or call Customer Service. By activating the Card or by retaining, using or authorizing the use of the Card, you represent and warrant to us that: (i) you are at least 18 years of age (or the age of majority under the laws of the state where you reside); (ii) you are a U.S. citizen or legal alien residing in the fifty (50) states of the United States (“U.S.”) or the District of Columbia; (iii) you have provided us with a verifiable U.S. street address (not a P.O. Box); (iv) the personal information that you provide to us in connection with the Card is true, correct and complete; (v) you received a copy of this Agreement and agree to be bound by and to comply with its terms; and (vi) you accept the Card.
Personal Identification Number (“PIN”)
You will not receive a PIN with your Card. However, you will be prompted to select a PIN when you activate your Card.
You should not write or keep your PIN with your Card. Never share your PIN with anyone. When entering your PIN, be sure it cannot be observed by others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers.”
Authorized Card Users
You are responsible for all authorized transactions initiated and fees incurred by use of your Card. If you permit another person to have access to your Card or Card number(s), we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement.
Loading and Using the Card
You may load your Card via the methods and with the limitations set forth below. Personal checks, cashiers checks, and money orders sent to the Issuer are not an acceptable form of loading.
Debit Card Loads: You may load your Card using an original credit transaction (“OCT”) transfer to your Card Account from an external account using the debit card number for your Card Account. Funds loaded to your Card Account via this method will typically be available within a few minutes of the time of transfer unless the transfer fails or is delayed due to a review by us or a transferring bank, such as for fraud, regulatory, or compliance purposes.
ACH Loads: You may load your Card using an automatic clearing house (“ACH”) transfer to your Card Account from an external account using the account number and routing and transit number of your Card Account. You can find these numbers by logging into the Mobile App.
Retail Loads: At our discretion, we may allow you to reload funds to your Card Account through one or more retail or electronic reload networks as designated by us from time to time (“Retail Loads”). The Retail Load service providers may impose additional terms and conditions. We will notify you of any change of discontinuance of the Retail Load service in accordance with applicable law prior to the effective date of the change or discontinuance. However, if the change is made for security purposes, we can implement such change without prior notice to you.
At our discretion, we may allow a load payment in excess of the limits disclosed below, including the maximum value limit, to post to your Card Account. However, if such a load payment is permitted to post to your Card Account on one occasion, there is no guarantee that any load(s), in any form, in excess of the disclosed limit will be permitted in the future. All checks and money orders sent to the Issuer for Card loading will be returned unless the full amount may be applied towards a negative balance, in which case the check or money order may or may not be loaded to the Card at the discretion of the Issuer.
Using the Card Account
Transfers: You may use your card to make purchases anywhere Visa debit cards are accepted. You may also transfer funds from your Card Account to another bank account held in your name, instantly using the debit card number associated with the account (an “Instant Transfer”) or within 1 to 3 business days using the account and routing number associated with the account (a “Bank Transfer”). In addition, you may schedule a one-time or recurring debit of your Card Account.
Upon your request, we will make the Instant Transfer or Bank Transfer from the available funds on your Card Account to the account and in the amount you specify. Fees may apply. You agree to provide us all information we may request to complete the transfer. For Bank Transfers this will include but not be limited to the bank name, account number and bank routing number. For Instant Transfers this information will include the debit card number, expiration date and CVV number. You warrant that all information you provide is correct and we will have no liability if you fail to provide the correct information for the Bank Transfer or Instant Transfer. You understand we may not be able to honor your request to cancel a Bank Transfer or Instant Transfer except as required by applicable laws.
Card Use: With your PIN, you may use your Card to obtain cash from any Automated Teller Machine (“ATM”) or any Point-of-Sale (“POS”) device, as permissible by a merchant, that bears the Visa, Interlink ®, Plus®, or PULSE® acceptance mark. All ATM transactions are treated as cash withdrawal transactions. You may use your Card at an ATM and withdraw funds from a participating bank (over-the-counter cash withdrawal). Any funds withdrawn from a POS device will be subject to the maximum amount that can be spent on your Card per day.
You may use your Card to purchase or lease goods or services everywhere Visa debit cards, Interlink cards, Plus cards, and PULSE cards are accepted as long as you do not exceed the available balance of your Card Account and other restrictions (see examples described below) do not apply. Some merchants do not allow cardholders to conduct split transactions where you would use the Card as partial payment for goods and services and pay the remainder of the balance with another form of legal tender. If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge only the exact amount of funds available on the Card Account to the Card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you would like to complete a split transaction prior to using your Card, your Card is likely to be declined if the transaction exceeds the available balance of your Card Account.
If you use your Card number without presenting your Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if you had used the Card itself. Card Account restrictions include but are not limited to restricted geographic or merchant locations where there is a higher risk of fraud or illegal activity; restrictions to comply with laws or prevent our liability; and other restrictions to prevent fraud and other losses. For security reasons, we may, with or without prior notice, limit the type, amount, or number of transactions you can make on your Card. You may not use your Card for gambling, lottery, transactions of similar nature or illegal transactions. We may increase, reduce, cancel, or suspend any of the restrictions or add new ones at any time. Your Card cannot be redeemed for cash.
Each time you use your Card or Card Account, you authorize us to reduce the available balance of your Card Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available amount in your Card Account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the available balance of funds on your Card, you shall remain fully liable to us for the amount of the transaction and any fees, if applicable. You are responsible for keeping track of the available balance of your Card Account. Merchants generally will not be able to determine your available balance. It’s important to know your available balance before making any transaction.
These are the limits associated with your Card:
|Transaction Type||Frequency and/or Dollar Limits1|
|Direct Deposit||Unlimited times per day, up to $30,000.00 per day, up to $30,000.00 per month|
|Card / Instant Transfer (receive)||10 times per day, $1,500.00 per transaction, up to $5,000.00 per day, up to 50 times per month, up to $25,000.00 per month|
|ACH / Bank Transfer (receive)||10 times per day, $1,500.00 per transaction, up to $5,000.00 per day, up to 50 times per month, up to $25,000.00 per month|
|Green Dot® Load2||Up to 6 times per day, 12 times per month; $1,000.00 per month|
|Total Loads of Direct Deposit, Cash Loads||Up to $30,000.00 per day, up to $30,000.00 per month|
|Cash Withdrawal (ATM)3||5 times per day, $515.00 per transaction, up to $515.00 per day|
|Cash Withdrawal (Over-the-Counter)3||Unlimited times per day, $515.00 per transaction, up to $515.00 per day|
|Total Daily Cash Withdrawal (ATM and Over-the-Counter)3||Up to $515.00 per day|
|Card Purchases (Signature and PIN)||Unlimited times per day, $2,500.00 per transaction, up to $2,500.00 per day|
|Card / Instant Transfer (send)||10 times per day, $1,500.00 per transaction, up to $5,000.00 per day, up to 50 times per month, up to $25,000.00 per month|
|ACH / Bank Transfer (send)||10 times per day, $1,500.00 per transaction, up to $5,000.00 per day, up to 50 times per month, up to $25,000.00 per month|
|Total Spend of Card Purchases, ATM and Over the Counter Cash Withdrawals||Up to $3,000.00 per day|
|1“Per month” means a rolling 30-day period. |
2Third-party money transfer providers may impose their own limits.
3ATM owner-operators and participating banks may impose their own lower limits on cash withdrawals.
You may use your Card number for preauthorized transactions with merchants, Internet service or other utility service providers. You may also use your Card Account number and the Issuer’s bank routing number for preauthorized ACH debits or Card transactions.
Right to Stop Payment and Procedure for Doing So: If you have arranged in advance to make regular payments out of your Card Account permitted by this Agreement, you can stop any of these payments. Here’s how: you should first contact the applicable merchant or third-party service provider to cancel the recurring payment. If the merchant or service provider with whom you have arranged recurring payments from your Card Account is unable or unwilling to stop your payment, call or write to Customer Service, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.
Notice of Varying Amounts: If these regular payments may vary in amount, the person you are going to pay may tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
Liability for Failure to Stop Payment of Preauthorized Transfer: If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
If you use your Card at an automated fuel dispenser (“pay at the pump”), the transaction may be preauthorized for an amount up to $175.00 or more. If your Card is declined, even though you have sufficient funds available, you should pay for your purchase inside with the cashier. If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the transaction may be preauthorized for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred. A preauthorization will place a “hold” on those available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorized amount on hold will be removed. It may take up to seven (7) days for the hold to be removed. During the hold period, you will not have access to the preauthorized amount.
You do not have the right to stop payment on a single purchase or payment transaction originated by use of your Card. If you authorize a transaction and then fail to make the purchase of that item as planned, the approval may result in a hold for that amount of funds for up to thirty (30) days. All transactions relating to car rentals may result in a hold for that amount of funds for up to sixty (60) days.
Non-Visa Debit Transactions
Certain protections and rights applicable only to Visa debit transactions as described in this Agreement will not apply to transactions processed on another network. If you do not enter a PIN, transactions may be processed as either a Visa debit transaction or on another network transaction. Should you choose to use a non-Visa network when making a transaction without a PIN, different terms may apply.
To initiate a Visa debit transaction at the POS, use the Card at a POS terminal, sign the receipt, or provide the 16-digit Card number for a mail order, telephone, or Internet purchase. To initiate a non-Visa debit transaction at the POS, enter the PIN at the POS terminal or provide the 16-digit Card number after clearly indicating a preference to route the transaction as a non-Visa debit transaction for certain bill payment, mail order, telephone, or Internet purchases.
Returns and Refunds
If you are entitled to a refund for any reason for goods or services obtained with the Card, you agree to accept credits to the Card for such refunds and agree to the refund policy of that merchant. Any Merchant disputes, returns, or refunds must be addressed and handled directly with the merchant from whom the transaction posted, or those goods or services were provided. We are not responsible for the delivery, quality, safety, legality or any other aspects of goods or services you purchase from others with a Card.
Card Expiration and Replacement; Inactivity
Your Card will expire no sooner than the date printed on the back of it. The funds on the Card do not expire. You will not be able to use your Card after the expiration date. A replacement Card will automatically be mailed to you prior to the expiration of the soon-to-expire Card.
If you need to replace your Card for any reason, you may select “Replace Card” within the Friday by DailyPay mobile app or call Customer Service to request a replacement Card. If you call Customer Service, you will be required to provide personal information which may include your 16-digit Card number, full name, transaction history, copies of accepted identification, etc. There may be a fee for replacing a lost, stolen or damaged Card or for expedited delivery of an additional Card; for more information about the delivery options and applicable fees, see the section labeled “Fee Schedule.”
You may use the Card to purchase or lease goods or services everywhere Visa debit cards are accepted as long as you do not exceed the available balance in the Card Account, and other restrictions (see examples described below) do not apply. If you make a purchase in a currency other than the currency in which the Card was issued, the amount deducted from the funds will be converted by Visa into an amount in the currency of the Card. The exchange rate between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date. If you make a purchase in a currency other than the currency in which the Card was issued, the Issuer may assess a foreign currency conversion fee of 3% of the transaction amount and will retain this amount as compensation for its services. Transactions made outside the fifty (50) U.S. states and the District of Columbia are also subject to this conversion fee even if they are completed in U.S. currency.
You should get a receipt at the time you make a transaction using your Card. You may need to retain receipts in order to verify or reconcile your transactions.
If the available balance in the Account is insufficient to cover any authorized payment or withdrawal, we can refuse to honor the payment or withdrawal. You are not permitted to conduct transactions that bring your Account balance negative. If the Account balance should become negative for any reason, a deposit or deposits must be immediately made to cover the negative balance. If the Account has a negative balance for ninety (90) calendar days, it may be closed. You will remain liable to us for any amounts owed due to negative balances, and we reserve the right to pursue all remedies under law to resolve any negative balance, including setting off the balance with other funds you may hold with the Bank.
You may obtain information about the amount of money you have remaining in your Card Account by calling Customer Service. This information, along with a twelve (12) month history of Card Account transactions, is also available in our Mobile App. If your Card is verified with us, you also have a right to obtain at least twenty-four (24) months of written Card Account transactions by calling or by writing to Customer Service.
All fee amounts will be withdrawn from your Card Account and will be assessed as long as there is a remaining balance on your Card Account, except where prohibited by law. Any time your remaining Card Account balance is less than the fee amount being assessed, the balance of your Card Account will be applied to the fee amount resulting in a zero balance on your Card Account.
List of all fees for Friday by DailyPayTM Visa® Prepaid Card
No monthly service fee for your account.
No fee for direct deposit funds from employers, tax refund or government benefit providers.
Cash reload with Green Dot®
This is a third-party fee and is subject to change. Fees of up to $5.95 may apply when reloading your card with cash at Green Dot® Network reload locations offering cash reloads. Locations may be found at AtTheRegister.com/locations.
Bank Transfer (receive)
No fee for incoming ACH / Bank Transfers to your Card Account. You may be charged a fee by the third-party from which the transfer was initiated.
Instant Transfer (receive)
No fee for incoming Card / Instant Transfers to your Card Account. You may be charged a fee by the third-party from which the transfer was initiated.
No fee to use your card to shop in store, online, in app or by phone with signature or PIN transactions.
Cash back with PIN purchase
No fee for obtaining cash back with a PIN purchase transaction in stores.
ATM withdrawal fee (in-network)
“In-network” refers to ATMs in the Allpoint ATM Network. Locations can be found at allpointnetwork.com/locator.html
ATM withdrawal fee (out-of-network)
This is our fee. “Out-of-network” refers to all the ATMs outside of the Allpoint ATM Network. Foreign transaction fee may apply. You may also be charged a fee by the ATM operator, including for a balance inquiry, even if you do not complete a transaction.
No fee for over-the-counter bank teller cash withdrawal at Visa® member bank.
Mobile app account management
No fee to manage your account in the Friday by DailyPay mobile app. Includes email and alerts (message and data fees from your carrier may apply).
No fee for calling our automated customer service line or speaking with our agents.
ATM balance inquiry
You may be charged a fee by the ATM operator. Check your balance anytime in the Friday by DailyPay mobile app.
Using your card outside the U.S.
Foreign transaction fee
A currency conversion fee for PIN and signature transactions. Of the U.S. dollar amount of each transaction.
Foreign ATM withdrawal fee
This is our fee. You may also be charged a fee by the ATM operator, even if you do not complete a transaction. Of the U.S. dollar amount of each transaction.
ATM withdrawal fee (out-of-network)
This is our fee. “Out-of-network” refers to all the ATMs outside of the Allpoint ATM Network. The Foreign ATM withdrawal fee (above) also applies. You may also be charged a fee by the ATM operator, including for a balance inquiry, even if you do not complete a transaction.
Over-the-counter withdrawal fee
No fee for over-the-counter bank teller cash withdrawal at Visa® member bank. You may be charged a fee by the foreign bank.
Foreign ATM balance inquiry
You may be charged a fee by the ATM operator. Check your balance anytime in the Friday by DailyPay mobile app.
No fee to replace a card if lost, stolen, or damaged. Replacement card requires activation. Free standard shipping (10 to 14 business days) included. See below for express shipping fees.
Express shipping fee
Fee for express shipping (5 to 6 business days) for replacement card orders.
You will not be charged an inactivity fee.
Bank Transfer (send)
No fee to initiate an outgoing ACH / Bank Transfer from your Card Account
Instant Transfer Fee (send)
Fee for initiating an outgoing Card / Instant Transfer from your Card Account.
Your funds are eligible for FDIC insurance. Your funds will be held at or transferred to The Bancorp Bank, N.A., an FDIC-insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event The Bancorp Bank, N.A., fails, if specific deposit insurance requirements are met. See fdic.gov/deposit/deposits/prepaid.html for details.
No overdraft/credit feature.
Contact Friday by DailyPay by calling (833) 998-2449, by mail at Friday by DailyPay, P.O. Box 71402, Salt Lake City, UT 84171, or visit the Friday by DailyPay mobile app.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at (855) 411-2372 or visit cfpb.gov/complaint.
We may disclose information to third parties about your Card or the transactions you make:
Our Liability for Failure To Complete Transactions
If we do not properly complete a transaction from your Card on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
Your Liability for Unauthorized Transfers
Tell us AT ONCE if you believe your Card or PIN has been lost or stolen (including your Card Account information or your credentials to the Mobile App), or if you believe that an electronic fund transfer has been made without your permission using information from your Card. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your Card Account. If you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone used your Card or Card Account without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Card or PIN (including your Card Account information or your credentials to the Mobile App), and we can prove we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500.
Also, if your electronic history shows transfers that you did not make, including those made by Card or PIN (including your Card Account information or your credentials to the Mobile App), tell us at once. If you do not tell us within 60 days after the earlier of the date you accessed your Card Account, if the error could be viewed in your electronic history, or the date we FIRST sent a written transaction history to you (if applicable), you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
Under Visa Core Rules, your liability for unauthorized Visa debit transactions on your Card Account is $0.00 if you are not negligent or fraudulent in the handling of your Card. This reduced liability does not apply to transactions not processed by Visa. You must notify us immediately of any unauthorized use.
Information About Your Right to Dispute Errors
In Case of Errors or Questions About Your Card Account call us or write us at the Customer Service contact information above as soon as you can, if you think an error has occurred in your Card Account. We must allow you to report an error until 60 days after the earlier of the date you electronically access your account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You will need to tell us:
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
English Language Controls
Any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.
Other Miscellaneous Terms
Your Card and your obligations under this Agreement may not be assigned. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of Delaware except to the extent governed by federal law.
Legal Processes Affecting Accounts
If legal action such as a garnishment, levy or other state or federal legal process (“Legal Process”) is brought against your Card Account, we may refuse to permit (or may limit) withdrawals or transfers until the Legal Process is satisfied or dismissed. Regardless of the terms of such garnishment, levy or other state or federal process, we have first claim to any and all funds in your Card Account. We will not contest on your behalf any such Legal Process and may take action to comply with such Legal Process as we determine to be appropriate in the circumstances without liability to you, even if any funds we may be required to pay out leaves insufficient funds to pay a transaction that you have authorized. Prior to making any funds payout required by Legal Process, we may first satisfy any fees, charges or other debts owed to us under this Agreement by charging these expenses to your Card Account. If we incur any expense, including but not limited to administrative costs and reasonable attorney fees, in responding to Legal Process related to your Card Account, we may charge such expenses to your Card Account without prior notice, to the extent permitted by applicable law.
Cellular Phone Contact Policy
By providing us with a telephone number for a cellular phone or other wireless device, including a number that you later convert to a cellular number, you are expressly consenting to receiving communications— including but not limited to prerecorded or artificial voice message calls, text messages, and calls made by an automatic telephone dialing system—from us and our affiliates and agents at that number. This express consent applies to each such telephone number that you provide to us now or in the future and permits such calls for non-marketing purposes. Calls and messages may incur access fees from your cellular provider.
Except as otherwise explicitly stated, this Agreement and all matters arising from your use of the Card are governed by federal law and the law of the State of Delaware, without regard to principles of conflicts of law.
Amendment and Cancellation
We may amend or change the terms and conditions of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. You may close your Card Account by contacting Customer Service. Your termination of your Card or this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.
In the event your Card Account is cancelled, closed, or terminated for any reason, you may request that the unused balance be refunded to you. For security purposes, you may be required to supply identification and address verification documentation prior to being issued a refund. There may be a fee for a refund. Please refer to the Fee Schedule above. In the event this Card program is cancelled, closed, or terminated, we will send you prior notice in accordance with applicable law. The Issuer reserves the right to refuse to return any unused balance amount less than $1.00. The time frame for processing and delivery of any refund depends on the method you select to receive it. Refund delivery methods may include, but not be limited to, mailing a paper check to you or receiving an electronic check by email.
This Arbitration Clause sets forth the procedures for resolving a Claim under this Agreement. As used in this Arbitration Clause, a “Claim” is any preexisting, present or future claim, dispute, or controversy between you and us arising out of or relating directly or indirectly in any way to this Agreement. The term “Claim” has a very broad meaning and includes, by way of example and not limitation, disputes concerning: (i) the acquisition, use, or balance of your Card Account; (ii) advertisements, promotions or oral or written statements related to the Card Account (iii) a dispute based on a federal or state statute or local ordinance; (iv) data breach or privacy claims arising from or relating directly or indirectly to the disclosure by us of any non-public personal information about you; and (v) the relationships between you and us arising from this Agreement or any of the foregoing. Notwithstanding the foregoing, a “Claim” does not include (i) the exercising of any self-help or non-judicial remedies by you or us, meaning actions you or we can take that do not involve court action. Examples of this include setoff rights or enforcement of our security interest in your Card Account, (ii) disputes regarding a person’s authority to act on your Card Account and disputes regarding ownership of funds and other legal matters dealing with “legal process” or “legal proceedings and disputes”; and (iii) obtaining provisional or ancillary remedies including, but not limited to, attachment, garnishment, interpleader or the appointment of a receiver by a court of appropriate jurisdiction.
This Arbitration Clause provides that all Claims shall be FINALLY and EXCLUSIVELY resolved by binding individual arbitration, unless excepted or opted out in accordance with the terms below.
By not opting out according to the terms below, you acknowledge that:
Arbitration: In arbitration, a neutral third-party arbitrator resolves Claims on an individual basis. Arbitrations under this Arbitration Clause will be made pursuant to a transaction involving interstate commerce and shall be governed by the Federal Arbitration Act (“FAA”) (9 U.S.C. 1-16). An arbitration of a Claim will be conducted by the American Arbitration Association (“AAA”) under its rules; if AAA cannot serve and we do not agree on an alternative arbitrator, a court with jurisdiction will select the arbitrator. For a copy of AAA procedures, to file a Claim, or for other information about this organization, contact AAA at 120 Broadway, Floor 21, New York, NY 10271, (1-800-778-7879), www.adr.org. We will pay the initial filing fee to commence arbitration and other fees we are required to pay by the AAA Rules, and any arbitration hearing that you attend shall take place in the federal judicial district of your residence. The arbitrator’s award shall be binding and final, except for any appeal rights under the FAA. Judgment on the arbitration award may be entered in any court having jurisdiction.
Alternative for Individual Claims: This Arbitration Clause does not affect your or our right to pursue individual Claims in small claims court (or your state’s equivalent court) if the court has jurisdiction over the dispute and the dispute remains in that court. If a party brings a Claim in arbitration, the other party may remove the Claim to small-claims court if the amount in controversy (exclusive of attorneys’ fees and costs if applicable law so provides) is properly within the jurisdiction of a small-claims court. The opposing party must provide notice of intent to remove to small-claims court within 30 days of receiving an arbitration demand from the other party. In any event, if the Claim is removed, appealed or transferred from small-claims court to another court, it shall be subject to arbitration at the election of either party.
Enforceability: All disputes as to the scope, enforceability and validity of this Arbitration Clause shall be made exclusively by a court of competent jurisdiction.
Process: Before bringing a Claim in court or in arbitration, the complaining party must give the other party written notice of the Claim. If you are the complaining party, you must send the notice in writing (and not electronically) to 510 South Marquette Ave, 10th floor, Minneapolis, MN 55402. You or your representative must sign the notice and must explain the nature of the Claim and any supporting information, such as your Card Account number and a contact information where you (or your representative) can be reached. If we bring a Claim, we will send a letter to you using the information we have on file for you. The receiving party will have 30 days to respond to the demand.
Opting out: If you do not wish to be bound by this Arbitration Clause, you must mail us a signed notice within 45 calendar days after you acquire or open the Card Account to 510 South Marquette Ave, 10th floor, Minneapolis, MN 55402. We will need your name, address, telephone number and Card Account number. State that you “opt out” of arbitration. Opting out will not affect the other provisions of this Agreement. By opting out, you will have all options available under law to raise a dispute or Claim.
Survival: This Arbitration Clause shall survive: (i) termination of the Agreement by either party; (ii) the bankruptcy of any party; (iii) any transfer, sale or assignment, or any amounts owed on your Card Account, to any other person or entity; or (iv) closing of the Card Account. If any portion of this Arbitration Clause is deemed invalid or unenforceable, the remaining portions shall remain in force, except that: (A) If the Class Action Waiver is declared unenforceable in a proceeding between you and us with respect to a Claim that does not seek public injunctive relief, and that determination becomes final after all appeals have been exhausted, this entire Arbitration Clause (except for this sentence) shall be null and void in such proceeding; and (B) If a Claim is brought seeking public injunctive relief and a court determines that the restrictions in this Arbitration Clause prohibiting the arbitrator from awarding relief on behalf of third parties are unenforceable with respect to such Claim, and that determination becomes final after all appeals have been exhausted, the Claim for public injunctive relief will be determined in court and any individual Claims seeking monetary relief will be arbitrated. In such a case the parties will request that the court stay the Claim for public injunctive relief until the arbitration award pertaining to individual relief has been entered in court. In no event will a Claim for class-wide or public injunctive relief be arbitrated.
©2022 The Friday by DailyPay™ Visa® Prepaid Card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. MoneyPak is provided by Green Dot Corporation. Green Dot and MoneyPak are registered trademarks of Green Dot Corporation.
This Cardholder Agreement is effective 11/2022.
The Friday by DailyPay Visa®️ Prepaid Card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. and can be used everywhere Visa debit cards are accepted.